TERMS OF SERVICE

We Maid It SoCal LLC offers professional housekeeping services, including one-time cleanings and recurring service plans. Recurring services are available weekly, bi-weekly, or monthly, as agreed during booking.

1. Booking & Scheduling

One-Time Services: Schedule via our website or customer service. Payment is due in full after the cleaning is completed. A credit card authorization form is required to reserve your date and will be charged if no payment is received post-service.

Recurring Services: By booking recurring services, you agree to the cleaning schedule (weekly, bi-weekly, monthly, Bi-Monthly, or Quarterly) and associated fees. These services continue indefinitely until you cancel per the cancellation policy.

2. Payments

One-Time Services: Payment is due in full after service. A credit card authorization form must be on file for reservation, which will also be charged if payment is not received (fees apply).

Recurring Services: Payments are due before each cleaning or as arranged at booking. Billing occurs automatically based on the selected service plan.

Credit Card Fees: To avoid a service/processing fee on credit card transactions, you're encouraged to pay the emailed invoice before service. A $50 fee applies for returned checks. **Transaction fees are applied to every bill.

3. Cancellation & Rescheduling

One-Time Services: Provide 48 hours notice for cancellations or rescheduling to avoid a fee.

Recurring Services: Cancellations or rescheduling must be requested 48 hours in advance. No refunds will be issued for services canceled or rescheduled after payment. To cancel a recurring plan, notify us 30 days in advance to receive the refund of your $100 deposit.

Missed Services: Refunds within the billing cycle will not be issued for missed or canceled services. If services are missed or rescheduled consecutively, an additional fee may apply for extra maintenance. For example, if a bi-weekly service is canceled twice in a row, the property may require more time and effort to return it to the standard maintenance level, resulting in an extra charge.

SAME DAY SERVICE CANCELLATIONS:

If you've booked a same-day cleaning service, we’ll need payment details on file. Please note that if you cancel after the booking has been confirmed, a 50% cancellation fee will apply.

4. Refund Policy
If the service is paid in advance, you may receive a refund if you cancel at least 48 hours before the scheduled service. All payments for recurring services are non-refundable, including cancellations, reschedules, or skipped services once payment is processed. If you'd like to reschedule a recurring service, we can accommodate your request based on availability. However, if we cannot fulfill the rescheduling, a refund cannot be processed for the service.

5. Access
You may grant us access by:

- Leaving a key with We Maid It, securely stored.
- Providing an access code.
- Arranging to meet our housekeepers at your residence

Failure to provide access or issues such as aggressive pets will require rescheduling, and may result in being charged the full-service fee.

6. Additional Services
All additional service requests must be arranged through our office. Housekeepers are not permitted to take on extra tasks without company authorization.

7. Background Checks and Drug Testing
We Maid It conducts thorough background checks and drug testing for all housekeepers to ensure your safety and security.

8. Non-Solicitation Clause
Clients agree not to solicit or hire We Maid It employees directly for home services. Violations result in a $2,000 fee.

9. Holiday Scheduling
If your cleaning falls on a holiday, we will contact you to reschedule.

10. Arrival Windows
Arrival times are scheduled between 8 a.m. and 4 p.m. You’ll receive a text when housekeepers are en route.

11. Pet Policy
Please secure any excitable or aggressive pets during our visit to ensure the safety of both your pets and our housekeepers. Repeated access issues due to uncrated pets may result in service charges.

12. Damages
We Maid It is insured for damages, with coverage limited to 10 times the service cost. Damage reports must be made within 48 hours. We are not responsible for damages during stove cleaning unless the client moves the stove before our arrival.

13. Floor Cleaning and Sanitation Disclaimer
If your home is older, hasn’t been cleaned in a long time, or is larger, multiple steam cleaning sessions may be needed to fully sanitize the floors. Factors like pets tracking in dirt or wearing shoes inside can also affect cleanliness. While we strive for the best results, these conditions may require extra time and effort to achieve optimal floor cleanliness.

16. Rewards Program
Eligibility: Open to all customers meeting the company’s criteria.

Points Accumulation: Earn points based on qualifying actions or purchases as per program guidelines.

Non-Transferable: Points and rewards cannot be transferred or exchanged for cash.

Abuse: Attempts to abuse or manipulate the program, including fraudulent activities, will result in immediate termination of membership and loss of accrued points.

Program Changes: We Maid It reserves the right to modify, suspend, or terminate the rewards program at any time without prior notice.

Interpretation: We Maid It has sole discretion in interpreting and enforcing program terms.

Compliance: Participants must comply with all outlined terms and conditions.

Privacy: Information collected will be handled in accordance with We Maid It’s privacy policy.

17. Holiday
If your scheduled cleaning falls on a holiday observed by We Maid It, we will contact you to arrange an alternative cleaning date.

18. 24-Hour Satisfaction Guarantee
Cleaning is a personalized service, and we understand that sometimes an area may not meet your expectations. While we cannot provide refunds, We Maid It is dedicated to your satisfaction. If you have any concerns about our service, please notify us within 24 hours of your cleaning, and we will make every effort to resolve the issue with a complimentary re-cleaning of the area in question.

14. Changes to Terms
We Maid It reserves the right to update or modify these terms at any time. Continued use of services indicates acceptance of new terms.

Steam Cleaning Floors

Aggressive Pet